Shop Policies

Hi, welcome to our shop’s policies

Of course any policy can be changed, but the basics are listed below. Send us an email if you have any questions, we will answer as soon as possible. We hope you have a great experience in shopping with us.

SALES TAX

California buyers will be charged a sales tax at check out time.

RESERVING ITEMS

I will reserve any item for a period of 7 days to existing customers. I will require 20% deposit on all reserves. Once received the 20% will be deducted from the item cost. The 20% deposit will be forfeited if items are not purchased on agreed to date.

COUPON DISCOUNT CODES

Special sale codes are not to be used on any special order.

CUSTOM ORDERS

We like custom orders so let us know your needs, we may be able to fill them. All custom orders are not returnable unless there is a problem with the item.  Only our material can be used in special orders.

DRILLING HOLES

Drilling holes sometimes can cause breakage so if you have a need we will evaluate any request. A small fee, $3 for soft material, $5 for hard material, will be added on if drilling is done. Our cabs must be purchased before drilling is attempted, if we say it can be done and we break the cab your money will be refunded.  Only frontal holes can be drilled.

ATTACHING STERLING SILVER BAILS

Sterling Silver bails can be added on with epoxy on most purchased cabs. Costs:

Large (23 mm) – $20.00 plus cab cost
Med (15 mm) – $18.00 plus cab cost
Small (12 mm) – $16.00 plus cab cost

Cabs must be purchase first and a bill will be sent for adding the bail. Cabs can’t be returned unless there is a problem with the bail, if they do detach they can be sent back for fixing free of charge, customer pays for all shipping.

RETURNS

100% MONEY BACK GUARANTEE on all U.S. purchases.  No returns allowed on International purchases.  See returns section for further details.